Shipping policy

Shipping Policy

Every Hayes Custom Built club is made by hand, one at a time, by John Hayes in Boston, Massachusetts. Because most clubs are built to order, they ship when the work is finished rather than from stock.

When your order ships
Made-to-order clubs ship once they are complete. The current build time is shown on each product page and is a good-faith estimate. If a build will run materially past its estimate, you will be told and offered the option to cancel for a full refund of any amount paid for that club. Accessories and items in stock ship once the order has been processed.

Orders containing both made-to-order and in-stock items may ship together when the club is complete, unless separate shipment is requested.

Shipping rates
Shipping options and rates are calculated and shown at checkout before payment.

Tracking
A shipping confirmation email with tracking information is sent when your order leaves the shop.

Packaging
Every club is packed by hand to protect the head, finish and shaft in transit.

Address accuracy
Please check your shipping address at checkout. Orders are shipped to the address provided. If an address needs to be corrected, contact us through the contact page as soon as possible, and before the order ships.

Damaged, lost or delayed packages
If your order arrives damaged, keep the packaging and contact us through the contact page with photographs of the club and the box. Damage in transit is covered as described in the Return & Refund Policy. If tracking shows no movement for an extended period or a package is marked delivered but has not arrived, contact us and we will work with the carrier to resolve it.

International orders
Customers receiving orders outside the United States are responsible for any duties, taxes and customs fees charged by their country. These are not included in the price or shipping charges.

Questions
Questions about shipping can be sent through the contact page on the Site.